Exchange Policy
At BOLTEVER, we are committed to delivering quality products and a reliable shopping experience. Please review our Exchange Policy before placing an order.
1. Return and Refund Policy
BOLTEVER follows an exchange-first policy and does not ordinarily accept returns or provide refunds for customer preference, size, or fit-related reasons, except where required under applicable law. Eligible exchange requests must be raised within 3 days of delivery and are subject to the conditions outlined below.
2. Exchange for Size or Product Preference
Exchange requests for size, fit, or product preference may be submitted within 3 days of delivery, subject to eligibility and product availability.
- A flat exchange shipping fee of ₹99 applies to size, fit, or product preference exchanges.
- Customers may request another size of the same product or choose another eligible product.
- If the replacement product costs more than the original, the price difference must be paid before the exchange is processed.
- If the replacement product costs less, any applicable adjustment will be communicated before confirmation.
- The original product must be unused, unworn, unwashed, unaltered, and returned with its original tags, labels, and packaging.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product due to an error attributable to BOLTEVER, we will arrange an eligible replacement without charging the standard ₹99 exchange fee.
To help us resolve your request:
- Contact customer support within 3 days of delivery.
- Provide your order number and a clear description of the issue.
- Share photographs or an unboxing video, where available.
- Keep the product, original tags, and packaging intact until your request has been reviewed.
Once the issue is verified, we will communicate the replacement and shipping arrangements. Any ₹99 exchange fee already collected for a verified error attributable to BOLTEVER will be reimbursed.
4. Exchange Eligibility
- All exchange requests must be raised within 3 days of delivery.
- All requests are subject to verification, product availability, and inspection where appropriate.
- Products that have been worn, washed, altered, or damaged after delivery may not qualify, except where applicable law provides otherwise.
- Exchange requests raised after the 3-day period will not be accepted, except where required under applicable law.
5. Prepaid and Partial COD Cancellation / RTO Policy
For prepaid and partial Cash on Delivery (COD) orders, if an order is cancelled after its packing status has been updated, or the shipment is returned to origin (RTO), a charge of ₹99 may be deducted from the amount paid, subject to the circumstances of the cancellation or RTO and applicable law.
The remaining eligible amount will be processed for refund within 24–48 hours of the cancellation or RTO refund becoming eligible and being confirmed by our team. The time taken for the funds to reflect in the customer's account may depend on the payment provider or bank.
The ₹99 deduction will not be applied where prohibited by applicable law or where the cancellation or RTO results from an error attributable to BOLTEVER or its delivery arrangements.
6. How to Request an Exchange
Contact our customer support team using the details provided below. Please include your order number, registered mobile number or email address, and reason for the request.
Our team will guide you through the process, including pickup arrangements and any applicable charges.
7. Exchange Processing
After the returned product is received and inspected, we will notify you of the exchange decision. Replacement dispatch timelines depend on product availability, pickup arrangements, and courier service.
8. Important Information
Please inspect your order upon delivery and report any damage, missing items, or incorrect products within 3 days of delivery.
Nothing in this policy is intended to limit any consumer rights or remedies available under applicable law.
Customer Support:
- Email: info@bolteversports.com
- Phone: 8059173064