Shipping Policy

At BOLTEVER, we aim to provide a smooth and reliable delivery experience. With our headquarters in Dubai and manufacturing, operational management, and customer support based in Rohtak, Haryana, India, we coordinate our India-based order fulfilment through established logistics partners.

1. Order Processing and Dispatch

Most orders are processed and dispatched within 24 hours of placement, subject to payment or order verification, product availability, and operational conditions. Orders placed during public holidays, major sales, or peak periods may require additional processing time.

Once an order is dispatched, tracking information will be shared through the contact details provided at checkout, where available.

2. Shipping Partners

We work with multiple logistics providers to support deliveries across India. These may include Delhivery, Shadowfax, Blue Dart, Amazon Shipping, and other suitable courier partners. The shipping partner is selected according to the destination, service availability, and operational requirements.

3. Estimated Delivery Time

Orders are generally delivered within 3–6 business days after order placement. Delivery timelines are estimates and may vary depending on the destination, courier service, local conditions, weather, public holidays, or unforeseen disruptions. Remote locations or areas with limited courier coverage may require additional time.

4. Shipping Charges

Any applicable shipping charges will be displayed at checkout before payment is completed. Exchange shipping charges and eligible cancellation or Return to Origin (RTO) deductions are explained in our Exchange Policy.

5. Order Tracking

Once your order is dispatched, tracking information may be provided through a courier tracking link or order notification. Tracking updates may take some time to appear after dispatch.

If tracking remains unchanged for an extended period, please contact customer support with your order number.

6. Incorrect Address or Failed Delivery

Please verify your full address, PIN code, and contact number before placing an order. If delivery fails because of an incorrect address, recipient unavailability, or another delivery-related issue, the courier may attempt redelivery or return the shipment to origin according to its procedures.

7. Delivery Delays

Although we aim to dispatch orders promptly and coordinate with our logistics partners, delays can occur because of weather, transport restrictions, courier disruptions, public holidays, or other unforeseen circumstances.

We will make reasonable efforts to assist customers with available tracking updates and delivery information.

8. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please contact customer support within 48 hours of delivery. Provide your order number, a description of the issue, and photographs or an unboxing video where available.

Retain the original product, tags, and packaging until your request has been reviewed. Verified issues attributable to BOLTEVER will be handled under our Exchange Policy without the standard ₹99 exchange fee.

9. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately due to inventory or operational requirements. Separate tracking details may be provided where applicable.

BOLTEVER