Frequently Asked Questions (FAQ) | Boltever Sports

A: Yes, absolutely. This website is the **only official, genuine, and fully functional online storefront** for the authentic Boltever Sports brand. All premium gym wear, activewear, and athletic garments are sold directly to consumers here. We are not associated with any third-party squatter or defunct domain (such as http://www.BoltEver.com or Kashvi Trends) attempting to resell products at high prices.

A: Sizing accuracy is critical for athletic performance. We provide customized, high-precision sizing charts for each category of clothing on our platform. Since fits differ between cuts, you will find a dedicated Size Chart image on every product details page (e.g. Collar T-Shirts vs. Round Neck T-Shirts). Please refer to the specific size chart before placing your order to ensure a comfortable, aerodynamic, and perfect fit.

A: We engineer our activewear using premium, custom-tested athletic fabrics to support intense physical workouts and daily comfort:
• Lycra Blend: 4-way stretch flexibility allowing full range of motion.
• Moisture-Wicking Polyester Weaves: Pulls sweat away to keep you dry.
• Nylon Snake RN Matty: Durable and robust compression material.
• Athletic Mesh: Maximum airflow and breathability.
Our fabrics maintain high-opacity and zero translucency under tension (squat-proof).

A: To maintain stretch, breathability, and color vibrancy, we recommend machine washing in cold water with similar athletic fabrics, using mild detergent, and hanging to dry. Avoid using fabric softeners or bleach, and do not iron directly on printed logos or graphics.

A: Yes, checking out is 100% secure. We partner with **Razorpay**, India's leading PCI-DSS Level 1 compliant payment processor. We support a wide range of secure payment options:
• UPI: Google Pay, PhonePe, Paytm, BHIM, and any banking UPI app.
• Credit & Debit Cards: Visa, Mastercard, RuPay, and American Express.
• Net Banking: Major domestic banks in India.
• Digital Wallets: Amazon Pay, Paytm Wallet, Mobikwik, and more. All transactional data is fully tokenized and processed via 128-bit AES encryption.

A: Payment failures can occasionally occur due to bank server timeouts. If this happens, your money is completely safe:
• Auto-Reconciliation: Razorpay's systems automatically detect failed or half-completed transactions.
• Refund Timeline: The deducted amount will be automatically reconciled and refunded to your original payment source within 24-48 business hours. You may also submit a message via our Contact Us page with transaction details for manual verification.

A: We charge a flat, highly subsidized shipping fee of ₹70 per order across India. Orders are typically processed, packed, and dispatched from our warehouse within 24-48 business hours. Once dispatched, shipping takes between 3 to 7 business days depending on your delivery location.

A: Once our dispatch team ships your package, we upload real-time carrier details directly to your account. Go to your Order History page, open the details of your active order, and copy the **Courier Name** and **Tracking ID**. You can track the shipment's live status on the courier's official portal.

A: We offer a hassle-free, customer-friendly **15-day return and exchange window** from the date of delivery. Items must be unworn, unwashed, with tags intact, and in their original packaging. Once we receive the returned item at our hub and perform a quality check, your refund is processed within 5-7 business days directly to your original payment method.

A: You can add items to your Wishlist to save them for later or transfer them directly to your Cart. Our Cart features custom box docking that lets you review billing details and coupon adjustments in a clean, unified card layout before proceeding to our secure checkout page.